In case of emergency outside office hours, go to West Coast General Hospital.
We are currently offering in-office care by appointment only.
The following is a summary of the steps we have taken to protect your safety.
Physical Distancing Measures:
o Reducing density of people: We have adopted a schedule which will reduce the amount of patients in our facility at one time.
o We will have some of our team working from home operating a call centre and tele-medicine pre-screening.
o Spacing stickers have been placed on our floor.
o Forms have been digitized and will be emailed to patients in advance of the appointment to minimize contact.
o A “For Payment" button has been installed on our website, valleyvisionoptometry.ca for patients to be able to pay from home to minimize contact.
o Plexiglass barriers have been installed at all 3 Front Desk stations
o Our doors will remain locked during Phase 2, opening the door to let in scheduled patients only.
o A dropbox has been installed for patients to drop off glasses in need of repair.
o Contact lens sales are administered through our webstore.
o Cleaning protocols have been written. Staff training on these protocols has been scheduled.
o Clear rules are posted on our front door and throughout all of the stations in our office.
Personal protective equipment:
o Patients will be required to wear a mask upon entry to the office and throughout their time with us. Those who do not have a mask will be supplied a surgical mask upon entry.
Policies around sickness:
o Employees and patients with cold or flu symptoms will be required to stay home.
Frequent hand washing:
o Patients, Doctors, and our Team will be required to wash hands upon entry and exit in to the exam rooms.
o Eyewear Consultants will wear gloves when handling eyewear and performing adjustments.
We currently are operating a reduced schedule, so are triaging patients to ensure those with the highest needs are prioritized.
Dr. Shaun Golemba