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Director of First Impressions – Reception

Title: Receptionist/Director of First Impressions

Location: Port Alberni
Reports to: Director of Operations

We enhance our patient’s lives by preserving sight and maximizing vision. And we do it in a caring and comfortable environment. Valley Vision Optometry is seeking a nurturing and enthusiastic individual to help our office serve the needs of our patients.

The receptionist is one of the most important positions in any organization. They are responsible for the patient’s first impression. They help set the mood within the clinic and are vital to maintaining efficient patient flow and preparing patient records. Our receptionist will be a team player and will be expected to greet patients personally, professionally and handle all telephone calls and mail requirements.

The person we’re looking for will not consider a phone call an interruption to their busy day…but rather a source of potential business. Your voice tells our patients that they are the most important thing at that moment. It’s not what you say, it’s how you say it. And it’s always with a smile. You come to work ready with a 10 out of 10 attitude, uplifting other’s around you

Skills and Qualifications: 

  • answering phones and scheduling appointments
  • mailing and emailing patient forms
  • coordinating specialist referrals
  • handle web store transactions; billing and receipt of payment for contact lens pickups
  • handle direct billing transactions and enquiries
  • prescription release
  • mail handling
  • confirming patient appointments
  • previous phone and/or reception experience an asset
  • proficient in the use of email, internet, Excel and Word
  • Ability to multi-task and work in a very busy environment
  • Post-secondary education an asset
  • Quick learner and self-starter
  • Project self-confidence
  • Outgoing and optimistic personality
  • You look for the good in others
  • Able to remain calm and graceful under pressure
  • You innately understand that the comfort and caring of our patients is our primary objective

Growth Potential:

  • There is potential for job expansion, including optical sales, diagnostic testing, training to become a vision therapist, and/or administrative functions.

How to apply:

Please send your resume and a cover letter to