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Low Vision Vision Therapy

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Director of First Impressions – Reception

Title: Receptionist/Director of First Impressions

Location: Port Alberni
Reports to: Director of Operations

We enhance our patient’s lives by preserving sight and maximizing vision. And we do it in a caring and comfortable environment. Valley Vision Optometry is seeking a nurturing and enthusiastic individual to help our office serve the needs of our patients.

The receptionist is one of the most important positions in any organization. They are responsible for the patient’s first impression. They help set the mood within the clinic and are vital to maintaining efficient patient flow and preparing patient records. Our receptionist will be a team player and will be expected to greet patients personally, professionally and handle all telephone calls and mail requirements.

The person we’re looking for will not consider a phone call an interruption to their busy day…but rather a source of potential business. Your voice tells our patients that they are the most important thing at that moment. It’s not what you say, it’s how you say it. And it’s always with a smile. You come to work ready with a 10 out of 10 attitude, uplifting other’s around you

Skills and Qualifications:

  • answering phones and scheduling appointments
  • mailing and emailing patient forms
  • coordinating specialist referrals
  • handle web store transactions; billing and receipt of payment for contact lens pickups
  • handle direct billing transactions and enquiries
  • prescription release
  • mail handling
  • confirming patient appointments
  • previous phone and/or reception experience an asset
  • proficient in the use of email, internet, Excel and Word
  • Ability to multi-task and work in a very busy environment
  • Post-secondary education an asset
  • Quick learner and self-starter
  • Project self-confidence
  • Outgoing and optimistic personality
  • You look for the good in others
  • Able to remain calm and graceful under pressure
  • You innately understand that the comfort and caring of our patients is our primary objective

Growth Potential:

  • There is potential for job expansion, including optical sales, diagnostic testing, training to become a vision therapist, and/or administrative functions.

How to apply:

  1. Go to Talent Seeker
  2. Find “Director of First Impressions – Reception
  3. Then select “apply for this position
  4. Fill out the application in its entirety
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We are currently offering in-office care by appointment only.



The following is a summary of the steps we have taken to protect your safety.

Physical Distancing Measures:

o Reducing density of people: We have adopted a schedule which will reduce the amount of patients in our facility at one time.

o We will have some of our team working from home operating a call centre and tele-medicine pre-screening.

o Spacing stickers have been placed on our floor.

Engineering controls:

o Forms have been digitized and will be emailed to patients in advance of the appointment to minimize contact.

o A “For Payment" button has been installed on our website, for patients to be able to pay from home to minimize contact.

o Plexiglass barriers have been installed at all 3 Front Desk stations

o Our doors will remain locked during Phase 2, opening the door to let in scheduled patients only.

o A dropbox has been installed for patients to drop off glasses in need of repair.

o Contact lens sales are administered through our webstore.

Administrative controls:

o Cleaning protocols have been written. Staff training on these protocols has been scheduled.

o Clear rules are posted on our front door and throughout all of the stations in our office.

Personal protective equipment:

o Patients will be required to wear a mask upon entry to the office and throughout their time with us. Those who do not have a mask will be supplied a surgical mask upon entry.

Policies around sickness:

o Employees and patients with cold or flu symptoms will be required to stay home.

Frequent hand washing:

o Patients, Doctors, and our Team will be required to wash hands upon entry and exit in to the exam rooms.

o Eyewear Consultants will wear gloves when handling eyewear and performing adjustments.

We currently are operating a reduced schedule, so are triaging patients to ensure those with the highest needs are prioritized.


Dr. Shaun Golemba

Book an Appointment


As of May 19th, we have re-opened by appointment only. Our current hours are Monday to Friday, 8am – 4pm. Please call our office to schedule an appointment. Read about our safety protocols here.